Refund policy

We aim to provide fast, reliable, and hassle-free delivery for all our customers.

Please don’t book a joiner/tradesperson until your items have arrived and been checked. We can’t accept liability for costs arising from delays or failed deliveries.

Some items are dispatched by our partners, including PM Mendes, LPD Doors and Deanta Doors. Shipping charges and delivery times are calculated per sender and may result in separate deliveries. This is shown in your basket.

Who sends it? Standard delivery Free delivery / collection Express Notes
Door 2 Door Handles £4.95 • 2–3 working days Free over £45 inc. VAT £14.95 under £45
£9.95 over £45
Next working day* 		*Only when all items are from the same sender and the order is placed before 1pm.
PM Mendes doors £40 inc. VAT • 3–5 working days Not available Not available Some postcodes are POA and will be quoted before dispatch.
LPD Doors £48 for 1 door
£6 per additional door
Maximum £96
3–5 working days 		Free Click & Collect from Door 2 Door Handles or LPD Doors Not available Surcharges apply to some postcodes.
Deanta Doors £40 + VAT for 1 door
£5 + VAT per additional door
Maximum £70 + VAT 		Not available Next working day available
£50 + VAT surcharge 		Postcode surcharges apply. Specialist products may be charged separately.

Please note: Orders containing items from multiple senders will be shipped separately. Each sender’s delivery charge, collection option and delivery terms apply independently.

Items sent by Door 2 Door Handles

Delivery options

  • Standard: £4.95 • estimated 2–3 working days.
  • Free Standard: orders over £45 inc. VAT.
  • Express — Zone 1 only:
    • £14.95 for orders under £45.
    • £9.95 for orders worth £45 and over.
    Next working day when all items are from the same sender and the order is placed before 1pm.

Order processing

  • Orders are processed Monday–Friday, excluding Bank Holidays.
  • Orders placed after 1pm are processed the next working day.
  • Dispatch confirmation and tracking are emailed when your items leave us.

Delivery areas

UK Mainland Zone 1 and remote or offshore areas within Zones 2 and 3. Delivery to remote areas may take longer and may incur an additional charge.

We do not deliver to Northern Ireland or internationally at this time.

Delivery partners

We use trusted carriers including Parcelforce, Royal Mail, DPD and FedEx.

Items sent by PM Mendes

  • Standard delivery: £40 inc. VAT per order.
  • Estimated delivery time: 3–5 working days.
  • Express: not available.
  • Click & Collect: not available.

POA postcode areas

Certain locations are outside standard tariffs and are quoted individually before dispatch. These include, but are not limited to:

  • AB 10–16, 21–25, 30, 39; AB 31–38, 41–45, 51–56
  • DD, DG, EH, FK, G, KY and TD
  • E, EC and SE including SE1, SE11 and SE2–10, SE12–28
  • SW including SW1, SW3, SW5, SW7, SW10 and SW2, SW4, SW6, SW8–9, SW11–20, SW99
  • W including W1–2, W8, W10–11, W14 and W3–7, W9, W12–13
  • WC
  • GY, excluding GY9–10; JE, IM, HS and ZE
  • IV 1–28, 30–32, 36, 53–54 and IV40–49, 51–52, 55–56, 63
  • KA 1–26, 29–30 and KA27–28
  • KW 1–14 and KW15–17
  • PA 1–19, PA20, PA21–41, PA42–49, PA60–78 and PA80
  • PH 1–16, PH17–26, PH30–41, PH42–44 and PH49–50
  • PO 30–41

If your postcode is listed, we’ll contact you with a delivery quote before processing your order. You can accept the quote or cancel for a full refund.

Important delivery notes

  • Lead times are estimates. Please wait until your goods arrive before booking trades.
  • Large or oversized items may arrive on a pallet or with a specialist courier. Please ensure safe access for unloading.
  • Pallets and packaging form part of your order and are not collected unless pre-arranged.
  • Returning pallets or packaging with the driver may incur a charge.

Items sent by LPD Doors

  • Standard delivery: £48 inc. VAT for the first door.
  • Additional doors: £6 inc. VAT for each additional door.
  • Maximum standard delivery charge: £96 inc. VAT.
  • Estimated delivery time: 3–5 working days.
  • Click & Collect: Free from Door 2 Door Handles or LPD Doors.
  • Express: not available.

LPD delivery charges

Number of doors Delivery charge inc. VAT
1 £48
2 £54
3 £60
4 £66
5 £72
6 £78
7 £84
8 £90
9 or more £96

Delivery surcharges for certain postcode areas and congestion zones apply in addition to the standard delivery charge.

Click & Collect

  • Free Click & Collect is available from Door 2 Door Handles.
  • Free Click & Collect is also available directly from LPD Doors.
  • We will contact you when your order is ready and provide the relevant collection details.
  • Please do not travel to the collection point until your order has been confirmed as ready.

LPD surcharge areas

Some postcodes are subject to an additional delivery surcharge on top of the standard LPD delivery charge. We will contact you before processing your order if a surcharge or custom quote applies.

Postcode area Surcharge per delivery
AB £37
BT £70
DD £42
FK8–FK21 £20
G63 £20
G82–G84 £20
HS £95
IV £40
IV40 POA
KA27–KA28 £95
KW1–KW14 £40
KW15+ £95
KY £37
PA1–PA19 £37
PA20+ £67.50
PH £40
ZE £95

Congestion Charge Zones

For deliveries within London Congestion Charge zones, an additional £15 supplement per delivery applies on top of the standard LPD delivery charge:

W1, NW1, WC1, WC2, EC1, EC2, EC3, EC4, E1, SE1 and SE11

LPD cancellations and returns

  • LPD orders may be processed shortly after they are placed. Please contact us as soon as possible if you need to cancel or amend an order.
  • A restocking charge of up to 25% of the product value may apply to cancelled or returned products.
  • Collection, return-carriage and supplier charges may be deducted separately from any refund.
  • Products must be unused, unaltered, in resalable condition and retained in their original packaging.
  • Made-to-measure, personalised, modified or bespoke products cannot normally be cancelled or returned.
  • Orders that have already been dispatched may also be subject to the original delivery charge and any return-delivery costs.

Nothing in this section affects your statutory rights where products are faulty, damaged or not as described.

Additional LPD delivery notes

  • Lead times are estimates and depend on stock availability and delivery-route planning.
  • We’ll contact you in advance if your postcode falls into a surcharge area or requires a custom quote.
  • Large doors may be delivered using a pallet service or specialist vehicle. Please ensure safe access for unloading.
  • Please wait until your goods arrive before booking trades or installation.

Items sent by Deanta Doors

Deanta products are normally dispatched directly from Deanta using their own delivery network or an approved specialist carrier.

  • Standard delivery: £40 + VAT for the first door.
  • Additional doors: £5 + VAT for each additional door.
  • Maximum standard delivery charge: £70 + VAT.
  • Next working day delivery: available for an additional £50 + VAT, subject to stock, postcode and route availability.
  • Click & Collect: not currently available.

Deanta delivery charges

Number of doors Delivery charge excluding VAT Delivery charge including VAT
1 £40 £48
2 £45 £54
3 £50 £60
4 £55 £66
5 £60 £72
6 £65 £78
7 or more £70 £84

Next working day delivery

Next working day delivery may be available for an additional £50 + VAT. This surcharge is charged in addition to the applicable standard Deanta delivery charge.

Next working day delivery is subject to:

  • Product availability.
  • Supplier order cut-off times.
  • Delivery postcode.
  • Delivery-route availability.
  • Confirmation by Deanta before dispatch.

Next working day delivery is not guaranteed until it has been confirmed. Weekends and Bank Holidays are not counted as working days.

Folding door systems, pocket doors and skirting boards

The following products are subject to a delivery charge of £70 + VAT when ordered without standard Deanta doors:

  • Folding door systems.
  • Pocket doors and pocket door systems.
  • Skirting boards.

Where these products are ordered alongside Deanta doors, they will normally be included within the applicable door delivery charge rather than attracting a separate £70 + VAT delivery charge.

This remains subject to the size of the order, delivery postcode and confirmation by Deanta.

Deanta surcharge areas

The following postcode surcharges apply in addition to the standard Deanta delivery charge.

Postcode area Additional surcharge excluding VAT
AB £37
DG6–DG9 £60
DD £42
FK8–FK21 £20
G63 £20
G82–G84 £20
HS POA
IV1–IV39 £40
IV40 and above POA
KA27–KA28 £150
KW1–KW14 £40
KW15 and above £110
KY £37
PA1–PA19 £37
PA20 and above £68
PH £40
ZE £150

VAT will be added to the above surcharges where applicable.

Where a postcode is marked POA, we will obtain a delivery quote and contact you before processing your order. You may accept the quoted charge or cancel the affected products for a full refund.

Deanta cancellations and returns

  • Deanta orders may be processed shortly after they are placed. Please contact us as soon as possible if you need to cancel or amend an order.
  • A restocking charge of up to 25% of the product value may apply to cancelled or returned products.
  • Collection, return-carriage and supplier charges may be deducted separately from any refund.
  • Products must be unused, unaltered, in resalable condition and retained in their original packaging.
  • Made-to-measure, personalised, modified or bespoke products cannot normally be cancelled or returned.
  • Orders that have already been dispatched may also be subject to the original delivery charge and any return-delivery costs.

Nothing in this section affects your statutory rights where products are faulty, damaged or not as described.

Failed or refused Deanta deliveries

  • Please ensure that somebody is available to receive the delivery on the agreed date.
  • Please provide accurate telephone and delivery details.
  • The delivery address must have safe and reasonable access for the delivery vehicle.
  • If delivery cannot be completed because nobody is available, access is unsuitable or the delivery is refused, additional storage, return or redelivery charges may apply.
  • Any additional supplier or carrier charges will be confirmed before redelivery is arranged wherever possible.

Important Deanta delivery notes

  • Delivery dates and times are estimates unless expressly confirmed otherwise.
  • Deliveries may be kerbside or to the nearest safe and accessible point.
  • Drivers may not be able to carry doors inside the property, upstairs or to the installation location.
  • Please arrange suitable assistance for moving large or heavy products.
  • Products should be stored flat, dry and protected in accordance with the manufacturer’s instructions.
  • Please wait until the complete order has arrived and been checked before booking installation.

Missed deliveries

If you’re not available, the courier may leave a card, send an email or provide instructions for rearranging delivery or collecting your order from a local depot.

For doors, pallets, oversized products and supplier-direct deliveries, a failed delivery may result in additional storage, return or redelivery charges.

These charges may apply where:

  • Nobody is available at the agreed delivery address.
  • The delivery is refused without valid reason.
  • Access is unsafe, obstructed or unsuitable for the delivery vehicle.
  • Incorrect or incomplete delivery information has been provided.
  • A delivery change is requested after the order has been dispatched.

Damaged or missing items

Please inspect your order on arrival. If anything is missing, damaged or incorrect, contact us within 48 hours with your order number and photographs of the products and packaging.

Email: [email protected]

Please retain the affected products and all packaging while the issue is investigated. Do not install, alter or dispose of a damaged or incorrect product unless we have confirmed that you may do so.

We’ll arrange a replacement, collection or refund as quickly as possible.

Nothing in this policy affects your statutory rights.

Contact us

Phone: 01254 937359
Email: [email protected]
Live Chat: available during business hours